Security Advice

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Complaints / Compliments / Suggestions

The way you feel about banking with Mashreq is important to us. We welcome your feedback as an opportunity to enhance our services. If we have not matched up to your expectations, please let us know so we can promptly address your concerns.

To make this easy and convenient, we offer you different options to register your feedback.

1. If you are a Mashreq Customer

The fastest way to register your feedback is to sign on to MashreqOnline using your user id and password.

2. Visit a branch

Visit any of our branches and speak to one of our customer service representatives. Most of our branches are open from 08:00 am to 04:00 pm, Saturday to Thursday.

Locate a branch a near you.

3. Call Us

Call our Direct Banking Center at any time and one of our personal banking advisors will assist you.


Personal & SME

  • Dubai - Telephone: +971 4 424 4444, Fax: +971 4 424 7106
  • Abu Dhabi - Telephone: +971 2 627 4737

Corporate Banking

  • Telephone: +971 4 436 8444

4. Write To Us

Customer Care Unit
Mashreq
P.O. Box 1250
Dubai, UAE

5. Submit your feedback through the website

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