Compliments / Suggestions / Complaints
The way you feel about banking with Mashreq is important to us. We welcome your feedback as an opportunity to always match our services in line with your expectations. Please let us know if we have either demonstrated great service or we have not matched up to your expectations.
To make this easy and convenient, we offer you different options to register your feedback.
1. Call Us
Call Mashreq Gold line on 800 4 Gold (4653) at any time and one of our personal banking advisors will assist you.
2. Sign on to MashreqGoldOnline
The fastest way to register your feedback is to sign on to MashreqGoldOnline using your user id and password.
3. Visit any of our Gold centres
Visit any of our Gold centres and speak to one of our service managers. Our Gold centres are open from from 08:00 am to 04:00 pm, Saturday to Thursday.
Locate a Gold center a near you.
4. Visit a branch
Visit any of our branches and speak to one of our customer service representatives. Most of our branches are open from 08:00 am to 04:00 pm, Saturday to Thursday.
Locate a branch a near you.
5. Call your Relationship Manager
Call your Relationship Manager who will assist you with your feedback.
6. Write To Us
Customer Care Unit
Mashreq
P.O. Box 1250
Dubai, UAE
